At Cappuvino, we’re committed to protecting your privacy. Whether you're booking a table, making an enquiry, or signing up to hear from us — we want you to know exactly how your information is used and kept safe.
1. Who We Are
Cappuvino is an independent restaurant and cocktail bar based in Lancaster, UK.If you have any questions about this policy or your data, you can contact us at:
- 📍 67 Church Street, Lancaster, LA1 1ET
- ✉️ info@cappuvino.co.uk
2. What We Collect
Depending on how you interact with us, we may collect:
- Your name and contact details (email address, phone number)
- Booking information (date, time, party size, special requests)
- Email preferences (if you've subscribed to our newsletter)Any messages or feedback you send us
- Website usage data (e.g. IP address, pages visited, browser type)
3. How We Use Your Information
We use your data to:
- Confirm and manage table bookings
- Respond to enquiries or feedback
- Send you updates or promotions (if you’ve opted in)
- Improve our website and customer experience
- Comply with legal requirements
We’ll only use your personal data where we have a lawful reason to do so — such as your consent, a contract (e.g. a booking), or a legal obligation.
4. Marketing
We will only send you marketing emails if you’ve explicitly opted in (for example, by signing up on our website or ticking a box when booking). You can unsubscribe at any time via the link in our emails.
5. Sharing Your Information
We do not sell your data. We may share it with trusted third parties who help us deliver our services (such as booking platforms, email marketing tools, or website analytics). These partners are required to keep your data secure and confidential.
6. How We Protect Your Data
Your personal data is stored securely, and we follow appropriate procedures to prevent unauthorised access, misuse, or loss.We only keep your data for as long as needed to fulfil the purpose it was collected for, unless a longer retention period is required by law.
7. Your Rights
- You have the right to:Access your personal data
- Correct inaccurate information
- Request that we delete your data (where applicable)
- Withdraw your consent at any time (if we’re relying on it)
- If you’d like to exercise any of these rights, please email us at info@cappuvino.co.uk.
8. Cookies & Analytics
We may use cookies on our website to improve your browsing experience and analyse site traffic. You can manage cookies via your browser settings.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website, and we’ll let you know if any significant changes are made.
10. Call Recording
We may record telephone calls for training, monitoring, and quality assurance purposes. These recordings are retained securely for a period of 28 days and are then automatically deleted, unless required for ongoing investigation or compliance purposes. By continuing with a call to our business, you consent to this recording.
Reserve your table effortlessly using our online booking system!
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